Change management addresses communication, training, workflow redesign, and support during a transition. It focuses on the organizational rather than technical dimension of a deployment.
It runs alongside implementation rather than following it.
Alternative Names:
Organizational Change Management, Technology Change Management
Why it Matters?
Change management is where technology budgets are underspent relative to the return, since the difference between a used system and an unused one is almost entirely organizational rather than technical. Identifying the people who will champion the change within each practice group, and addressing the workflows the change actually disrupts, matters more than general training. Deployments treating training as a one-time event before go-live consistently underperform.
Frequently Confused with
Related terms
Frequently asked questions
Why is change management underfunded?
What works better than general training?
