A claims administrator receives claim submissions, verifies eligibility against the settlement's criteria, applies the point or matrix scoring, resolves deficiencies, handles appeals, and distributes payments.
Administrators are selected by agreement and often supervised by a special master or the court.
Alternative Names:
Settlement Administrator, Claims Administration
Why it Matters?
The administrator effectively decides individual claim values, which makes the selection and the governing protocol as consequential as the settlement amount. Defendants should focus on documentation standards and appeal procedures, since an administrator applying loose verification standards will pay claims a rigorous review would reject. Administration costs are also substantial and should be addressed explicitly rather than absorbed into the fund by default.
Frequently Confused with
Related terms
Frequently asked questions
What does a claims administrator do?
Why does the administration protocol matter?
