Scorecards aggregate quantitative metrics such as average cost per matter, cycle time, budget variance, indemnity outcomes, and guideline compliance rates, often alongside qualitative assessments from claims staff.
Results feed panel retention, volume allocation, and rate discussions.
Alternative Names:
Counsel Scorecard, Performance Scorecard
Why it Matters?
Scorecards make firm comparison explicit, which advantages firms that manage to the metrics and disadvantages those that do not know how they are being measured. The metrics carry a real distortion risk: a firm handling severity claims will show higher cost per matter than one handling routine files, so scorecards without case-mix adjustment penalize the harder work. Firms should ask how the client normalizes for complexity.
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Related terms
Frequently asked questions
What metrics appear on a firm scorecard?
What is the main weakness of scorecards?
