The process requires good faith communication to identify the limitation, explore possible accommodations, and assess effectiveness. Neither party may cause a breakdown, and the employer bears responsibility for initiating once on notice.
Failure to engage may itself support liability.
Alternative Names:
ADA Interactive Process|Accommodation Dialogue
Why it Matters?
Documenting each step is what defends the claim, since the analysis asks which party caused any breakdown and an employer with a written record of options explored and responses received is positioned to show good faith. An employee who refused to provide requested medical information or rejected reasonable options without explanation causes the breakdown. Employers that terminated without any dialogue face the strongest claims.
Frequently Confused with
Related terms
Frequently asked questions
Who bears responsibility for initiating?
What defends the claim?
