Key performance indicators in litigation management commonly include cycle time, cost per matter, defense cost ratio, budget variance, outcome distribution, and guideline compliance rate.
Indicators should tie to a stated objective rather than measuring what is easy to count.
Alternative Names:
KPI, Performance Metric
Why it Matters?
The recurring problem is selecting indicators that are measurable rather than meaningful, and then managing to them. Cycle time as a standalone target encourages settling cases that should be tried; cost per matter alone encourages under-resourcing severity claims. Balanced indicator sets that pair efficiency measures with outcome measures avoid the distortion, and reviewing what behavior each indicator rewards is worth doing before adopting it.
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Frequently asked questions
What indicators are common in litigation management?
What is the risk in indicator selection?
