Adoption measures active use against the licensed or eligible population. Metrics include login frequency, feature usage, and whether the system displaced the prior workflow or operates alongside it.
Low adoption is the most common cause of failed technology investments.
Alternative Names:
Adoption Rate, Technology Adoption
Why it Matters?
Adoption fails most often because the new system is harder than the workaround, not because people resist change generally. A document management system requiring three clicks where the desktop folder required one will lose. Measuring whether the old workflow persists alongside the new system is more informative than counting logins, since parallel use indicates the deployment did not actually replace anything.
Frequently Confused with
Related terms
Frequently asked questions
Why does adoption fail?
What is the informative metric?
